IT Service Delivery Manager

hace 6 días


Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo

**Transforming Healthcare Together**

At Medtronic, we're committed to creating innovative technologies that improve lives. As an IT Service Delivery Manager, you'll play a critical role in ensuring the success of our platform services. Your mission will be to oversee the delivery of high-quality services, ensuring that our infrastructure and operations are running smoothly and efficiently.

**Key Responsibilities:**

  • Ensure adherence to governance structures and operational processes
  • Monitor metrics and proactively resolve issues with service delivery, quality, process, resource, and supplier performance
  • Participate in weekly performance reviews and contribute to monthly governance meetings
  • Provide weekly status and performance reports to the Director of Infrastructure/Platform
  • Contribute to the VMO processing of invoices and support of audits, where applicable

**Requirements:**

  • Bachelor's degree required
  • Minimum of 7+ years of experience with a bachelor's degree or 5+ years of experience with an advanced degree

**Nice to Have:**

  • Experience governing a Managed Service Provider in a technical environment
  • Understanding of Infrastructure and Platform capabilities
  • Experience with cloud solutions (AWS, Azure)
  • Proven ability to work with vendors and achieve win-win relationships
  • Experience delivering tough messages and working with vendors/partners to achieve results

**Why Medtronic?**

We're a market leader in medical technology and healthcare solutions, and we're committed to creating an inclusive culture where everyone can thrive. As an IT Service Delivery Manager, you'll have the opportunity to shape your own career and contribute to the development of innovative technologies that improve lives.



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