Technical Team Lead

hace 6 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Key Responsibilities:

As a Team Manager at Tek Experts, you will be responsible for building, managing, and developing a team of 15-20 support engineers to deliver exceptional customer service. You will be a key business leader, serving as a point of contact for customers, delivery teams, and senior management.

Key Responsibilities:

  • Manage your team to ensure exceptional customer service across technical service lines.
  • Support the personal development of your team through training and coaching.
  • Act as primary escalation point for team operational issues and customer delivery management.
  • Provide accurate and timely communication to all stakeholders in a customer support issue.
  • Attend regular operational and business review meetings.
  • Monitor KPIs to ensure proper business delivery.
  • Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
  • Share updates and reports with management.
  • Own, monitor, coordinate and manage all escalated cases.

Requirements:

  • 3-5 years in technical support, software support, IT operations, and/or infrastructure support.
  • 1-2 years of experience managing teams.
  • Higher-level education in a technical discipline or related certification is preferred.
  • Experience in supporting cloud-based technologies is preferred.
  • Excellent knowledge of technology-based environments and solutions is required.

About Tek Experts:

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.



  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a highly skilled Team Manager to lead our customer service and support team. As a key business leader, you will be responsible for building, managing, and developing a team of 15-20 support engineers to deliver exceptional customer service.We are a tech services and support company focused on delivering specialized and unique solutions for...

  • Backend Technical Lead

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica Edify Software Consulting A tiempo completo

    Job Title: Backend Technical LeadEdify Software Consulting is seeking a highly skilled Backend Technical Lead to join our team. As a key member of our development team, you will be responsible for leading the development of our backend systems, ensuring they are scalable, efficient, and meet the highest standards of quality.Responsibilities:Lead the...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    **About the Role**We are seeking a skilled Technical Team Supervisor to oversee the daily operations of our support team. This role requires strong leadership and communication skills to ensure exceptional customer service delivery.**Key Responsibilities**Manage the team to deliver high-quality customer service across multiple technical service linesSupport...


  • Alajuela, Alajuela, Costa Rica Medbill A tiempo completo

    **Medbill **is a Durable Medical Equipment billing company based in the US. We are seeking a highly skilled Development Manager to lead our software development team. The ideal candidate will have a strong background in software development and experience in managing teams.**Key Responsibilities**- Analyze business requirements and architect scalable...

  • Backend Technical Lead

    hace 2 semanas


    Alajuela, Alajuela, Costa Rica Edify Software Consulting A tiempo completo

    Job DescriptionIn this role, you will lead the development work team and make technical contributions to the development of projects. You will be responsible for ensuring that the needs of the client and the organization are met by establishing a fluid and continuous communication, implementing best practices, and ensuring the fulfillment of the established...


  • Alajuela, Alajuela, Costa Rica Teradyne A tiempo completo

    Position OverviewWe are seeking a proactive leader to guide the Platform Engineering team, playing a crucial role in the development of innovative products. The ideal candidate will possess a broad skill set in semiconductor engineering, team management, and product testing.Key ResponsibilitiesOversee design processes to ensure efficiency and...

  • Equipment Technician Lead

    hace 4 semanas


    Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completo

    Job Summary:Confluent Medical Technologies is seeking a highly skilled Equipment Technician Lead to join our team in El Coyol de Alajuela. As a key member of our manufacturing team, you will be responsible for leading a team of technicians to ensure the efficient operation of our equipment and the production of high-quality parts.Key...

  • Equipment Technician Lead

    hace 2 semanas


    Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completo

    Job Summary:Confluent Medical Technologies is seeking a highly skilled Equipment Technician Lead to join our team in El Coyol de Alajuela. As a key member of our manufacturing team, you will be responsible for leading a team of technicians to ensure the efficient operation of our equipment and the production of high-quality parts.Key...

  • Production Team Lead

    hace 4 días


    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott Laboratories is a global healthcare leader, committed to improving people's health through breakthrough science.We're always looking towards the future, anticipating changes in medical science and technology to create innovative solutions for our customers.Working at AbbottAt Abbott Laboratories, you can do work that matters, grow, and...

  • Microbiology Team Lead

    hace 6 días


    Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About the RoleWe are seeking a highly skilled Microbiology Manager to join our team at Abbott Laboratories. This is a critical role that requires a strong background in microbiology and sterilization.Key ResponsibilitiesCarry out studies in the growth, structure, development, and general characteristics of bacteria and other microorganisms.Isolate and...


  • Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completo

    Job Summary:Confluent Medical Technologies is seeking a highly skilled Equipment Technician Lead to join our team in El Coyol de Alajuela. As a key member of our manufacturing team, you will be responsible for ensuring the efficient operation of our equipment and maintaining a high level of quality in our products.Key Responsibilities:Coordinate and support...


  • Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    Job Title: Customer Support SupervisorAbout the Role:We are seeking a highly skilled Customer Support Supervisor to join our team at Solventum. As a key member of our Advantage Center, you will be responsible for providing direct supervision to assigned employees, leading by example, and ensuring the highest level of customer satisfaction.Key...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    About Kimberly-ClarkWe’re a leading global health and hygiene company that is committed to making a difference in the lives of our consumers. Our brands are recognized and trusted around the world, and we’re always looking for talented individuals to join our team.About the RoleThis is an exciting opportunity to lead key activities and progress in your...


  • Alajuela, Alajuela, Costa Rica Teradyne A tiempo completo

    Are you a detail-oriented and skilled writer looking to apply your technical expertise to create high-quality documentation? We are seeking a talented Technical Writer to join our team at Teradyne, where you will play a crucial role in developing user manuals, product guides, and technical reports that support our products and services.Key...


  • Alajuela, Alajuela, Costa Rica Infotree Global Solutions A tiempo completo

    Job Summary: We are seeking a highly skilled Manufacturing Engineer to join our team at Infotree Global Solutions. As a key member of our operations team, you will be responsible for leading and participating in functional teams to optimize productivity and implement cost reduction initiatives.Responsibilities:Lead and participate in functional teams to...


  • Alajuela, Alajuela, Costa Rica Nevro A tiempo completo

    Job Summary Nevro is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for resolving product and therapy questions or issues for our customers. This role requires excellent communication and problem-solving skills, as well as a strong technical background. You will work...

  • Technical NPI Manager

    hace 2 meses


    Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    The OpportunityThis position plays a critical role in the Electrophysiology business unit at Abbott, advancing the treatment of heart disease through innovative medical technologies. The Technical New Product Introduction Manager will be responsible for planning, installing, validating, and starting up new products at the Costa Rica site.Key...


  • Alajuela, Alajuela, Costa Rica Teradyne A tiempo completo

    We are seeking a talented and detail-oriented Technical Writer to create user manuals, product guides, technical reports, and other documentation to support our products and services.Key Responsibilities:Collaborate with subject matter experts to gather technical information and understand complex systems and processes.Develop and maintain clear and concise...


  • Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completo

    Job Summary:Confluent Medical Technologies is a leading contract manufacturer of Nitinol-based products and catheters. We are seeking a highly skilled Equipment Technician Lead to join our team in El Coyol de Alajuela. As a key member of our manufacturing team, you will be responsible for managing a team of technicians to ensure the efficient operation of...

  • Technical NPI Manager

    hace 2 semanas


    Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    The OpportunityThis position is part of our Electrophysiology business unit, which is advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.The Technical New Product Introduction ManagerThis role will be responsible for planning,...