Technical Support Specialist
hace 2 semanas
Overview
">Net2Phone Canada is a leading provider of cloud-based VoIP solutions, seeking a highly motivated and customer-focused individual to join our award-winning team as a Technical Support Specialist.
">Salary
">We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, to support your career growth and financial stability.
">Job Description
">In this role, you will be responsible for providing exceptional customer service to Canadian businesses through multiple channels, including chat and email. You will work with customers to troubleshoot issues, resolve problems, and provide guidance on using our VoIP solutions.
">You will also utilize tools such as our online portal and cloud-based platforms like Salesforce to track customer activities and optimize your workflow.
">Required Skills and Qualifications
">- ">
- Customer Service Experience">
- Technical Support Skills">
- Communication Skills (English and French)">
- Bachelor's Degree in Computer Science or related field">
Benefits
">We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off, to support your well-being and work-life balance.
">Others
">This is a Monday-to-Friday, 37.5-hour workweek position, requiring a strong attention to detail, problem-solving skills, and a positive attitude. If you are a tech-savvy individual who enjoys working with customers and is passionate about delivering exceptional service, we encourage you to apply.
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