Desktop Support Professional with Field Operations

hace 4 días


Escazú, Escazú, Costa Rica NTT DATA Services A tiempo completo

NTT DATA Services is a leading provider of IT and business services, offering innovative solutions for clients worldwide.

We are currently seeking a highly skilled Desktop Support Analyst-Field Tech to join our team in Costa Rica. This position offers an excellent opportunity to work in a dynamic environment and contribute to the success of our clients.

  • Typically requires 4-6 years of relevant experience in desktop support
  • High School Diploma or equivalent required; undergraduate degree or some college coursework preferred
  • Strong knowledge of Windows operating system environment and Apple tablet/phone OS
  • Excellent customer service skills, with emphasis on verbal and written communication, conflict resolution, and follow-up
  • A+ desktop certification or equivalent required; additional certifications for hardware platforms may be necessary
  • Ability to perform general office requirements, with or without reasonable accommodations
  • Must be able to work collaboratively and independently, taking initiative to identify, track, and resolve issues

About NTT DATA Services

We are a recognized leader in IT and business services, headquartered in Texas. As part of NTT DATA, a $30 billion global innovator with a combined reach of over 80 countries, we help clients transform through consulting, industry solutions, applications development, managed infrastructure services, BPO, systems integration, and data centers.

Key Responsibilities:

Provide high-quality desktop support, troubleshooting, and maintenance services for clients in a fast-paced environment.

Requirements:

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and the ability to work effectively in a team environment.

Compensation:

The estimated annual salary for this position is around $60,000-$80,000, depending on experience and qualifications.



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