Desktop Support Professional with Field Operations
hace 1 mes
NTT DATA Services is a leading provider of IT and business services, offering innovative solutions for clients worldwide.
We are currently seeking a highly skilled Desktop Support Analyst-Field Tech to join our team in Costa Rica. This position offers an excellent opportunity to work in a dynamic environment and contribute to the success of our clients.
- Typically requires 4-6 years of relevant experience in desktop support
- High School Diploma or equivalent required; undergraduate degree or some college coursework preferred
- Strong knowledge of Windows operating system environment and Apple tablet/phone OS
- Excellent customer service skills, with emphasis on verbal and written communication, conflict resolution, and follow-up
- A+ desktop certification or equivalent required; additional certifications for hardware platforms may be necessary
- Ability to perform general office requirements, with or without reasonable accommodations
- Must be able to work collaboratively and independently, taking initiative to identify, track, and resolve issues
About NTT DATA Services
We are a recognized leader in IT and business services, headquartered in Texas. As part of NTT DATA, a $30 billion global innovator with a combined reach of over 80 countries, we help clients transform through consulting, industry solutions, applications development, managed infrastructure services, BPO, systems integration, and data centers.
Key Responsibilities:
Provide high-quality desktop support, troubleshooting, and maintenance services for clients in a fast-paced environment.
Requirements:
The ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and the ability to work effectively in a team environment.
Compensation:
The estimated annual salary for this position is around $60,000-$80,000, depending on experience and qualifications.
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