IT Support Specialist

hace 19 horas


Escazú, Escazú, Costa Rica NTT DATA A tiempo completo

Job Overview

N TT DATA Services is a leading provider of IT and business services, offering a wide range of solutions to clients worldwide. We are currently seeking a skilled IT Support Specialist - Field Operations Expert to join our team in Escazú, San José (CR-SJ), Costa Rica (CR). This role will be responsible for providing top-notch technical support to our clients.

About the Role

We estimate that this position offers an annual salary of $65,000, which is competitive with industry standards. As an IT Support Specialist - Field Operations Expert, you will be working closely with our clients to identify and resolve technical issues related to desktop support. Your primary goal will be to ensure that our clients receive the highest level of service possible.

Key Responsibilities

  • Typically requires 4-6 years of relevant experience in field operations or a similar field
  • High school diploma or equivalent required; undergraduate degree or some college coursework preferred
  • Strong knowledge of Windows operating system environment, including hardware and software troubleshooting
  • Knowledge and experience with Apple tablet OS and phone OS, as well as other mobile devices
  • Excellent customer/client service skills, with emphasis on verbal and written communication
  • Able to physically perform general office requirements, including standing, walking, and lifting
  • Must be able to work collaboratively and independently, with minimal supervision

Required Skills and Qualifications

  • A+ desktop certification or equivalent required; additional certifications for various hardware platforms may be necessary
  • Ability to multi-task in a dynamic, fast-paced environment, with strong analytical and problem-solving skills
  • Active communicator with excellent hands-on troubleshooting skills
  • Travel, including overnight domestic or international trips, may be required

About NTT DATA Services

NTT DATA Services is a recognized leader in the IT and business services industry, with a global presence and a commitment to innovation. Our company is dedicated to helping clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We strive to create a diverse and inclusive environment for all employees and welcome applications from qualified candidates regardless of their background.


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