Account Specialist I

hace 4 semanas

Escazú, Escazú, Costa Rica emerson A tiempo completo
Job Summary: We are seeking a highly skilled Account Specialist I to join our team at Emerson. In this role, you will provide exceptional customer support and service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide total support to Customer and Sales representatives for post-sale activities.
  • Build and maintain communication contacts within Customer organization and act as a single point of contact for Customer's representatives and ASCO Sales representatives.
  • Demonstrate a basic understanding of customer industry or business environment.
  • Full customer service and order management including providing technical information, pricing and coordination of other functions (reports, service level and service level improvement programs, Return Material Authorization (RMA), and more) within the Guidelines of Emerson's Terms and Conditions of Sale or Management approved terms.
  • Supervising and providing order status and expediting.
  • Engage with customer portals for order entry and forecasting.
  • Communicate Customer happiness with relationship to ASCO Management.
  • Work closely with Quality on RMA and reports of nonconformance are completed and Implemented timely and meet customer needs.
  • Understand Customer business relations with ASCO to assure interdepartmental actions Are accomplished to result in customer happiness.
  • NPM renewals and maintenance.
  • Resolve customer complaints including service level issues with corrective action plans.
  • Other Functions:
    • Provide highly adaptable and accurate transactional response to customer inquiries with Recognized integrity.
    • Advise Management team of areas of business or financial risk based on observations and Communication with customer teams.
    • Keeps Management informed of areas of conflict or dispute that are unresolved, that may pose a threat to ASCO's relationship with our customers.

Requirements:

  • BA/BS Degree or higher in Business, Marketing or Engineering
  • Customer Service Experience, Inside Sales preferred Experience: 3 years
  • English Level: B2 - Advanced
  • Performance: Successful or above
  • Proficient with MS office (Excel, Word, PowerPoint)
  • Knowledge about Oracle, SAP considered a plus.
  • Proven systems and process knowledge.
  • Excellent verbal and written communication skills
  • Proficient Presentation skills
  • Strong analytic skills
  • Strong database management skills

Benefits:

  • At Emerson, we offer a competitive benefits package to recognize and support our employees.
  • Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.
  • At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness.

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