Sales and Technical Support Professional

hace 1 mes


Escazú, Escazú, Costa Rica emerson A tiempo completo
Job Description

We are seeking a highly skilled Inside Sales Engineer to join our team at Emerson, based in Costa Rica. As a key member of our sales team, you will be responsible for optimizing quote-to-cash service levels by quoting and performing technical reviews.

This role requires a strong interest in the mix of technical, customer service, and sales. You will work closely with our outside sales team and other members to provide support and ensure seamless customer interactions.

Responsibilities:
  • Generate model numbers based on customer-specific data or applications.
  • Develop quotations based on Emerson, customer, and representative requirements.
  • Apply system tools to provide customer product application support and review solutions as needed.
  • Review quotes for technical conformance, ensuring accuracy and compliance.
  • Prepare quotation packages and ensure timely delivery to customers.
  • Follow up on sent proposals to increase sales hit rates for specific customers.
  • Perform technical reviews of orders to ensure accurate product processing and availability of necessary documentation.
  • Maintain knowledge of Emerson quotation tools, pricing policies, and Automation Solution products.
  • Ensure compliance with import/export, contract, and government requirements.
  • Provide backup and support for internal and external sales personnel to maintain high service levels.
Requirements:
  • Bachelor's degree in engineering (Electrical, Mechanical, Electromechanical, Chemical, Industrial Chemistry).
  • 1-2 years of customer service experience preferred.
  • Intermediate-Advanced Portuguese language skills and Basic-Intermediate English language skills required.
  • Proven keyboard skills and proficiency in Windows & MS Office applications essential.
  • Flexibility to work on various shift schedules based on business needs.
  • Residing in Costa Rica.
Benefits:

We offer a competitive salary package, including private health insurance, life insurance, flexible work opportunities, wellness center, door-to-door transportation, association membership, employee resource groups, career growth focus, and more.

At Emerson, we value diversity and equal opportunity, welcoming all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion, or nationality.

About Emerson:

We are a technology and engineering leader, dedicated to innovation and excellence. Our commitment to fostering an inclusive and diverse environment fuels creativity and innovation, allowing us to address complex challenges with new perspectives. Join our team and contribute to shaping the future of automation solutions and engineering.



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