Chargeback Resolution Analyst

hace 2 semanas


San José, San José, Costa Rica Pfizer A tiempo completo

Pfizer's Global Financial Solutions (GFS) Shared Services plays a vital role in supporting the company's worldwide businesses through various financial operations.

The Chargeback Analyst will be responsible for processing chargeback claims for wholesalers in the US and Puerto Rico, ensuring timely and accurate resolution of exceptions related to contracts, products, and membership.

This position involves collaboration with internal and external customers, including GFS Americas, Wholesalers, Contract teams, Business Technology, and A/R and Collections.

Key Responsibilities:

  • Process chargeback claims for business trade customers (wholesalers) efficiently and accurately
  • Research chargeback claims submitted from wholesalers and/or distributors
  • Compare debit memos received to contract information and dispute if necessary
  • Collaborate with the department to review processes, metrics, and industry updates
  • Manage Chargeback and Membership Work-in-Process (WIP) lines
  • Manage shared Chargeback and Membership mailboxes
  • Provide audit research and support for Chargebacks and Memberships
  • Conduct project research for Chargebacks and Memberships

Requirements:

  • Bachelor's degree or equivalent from an accredited institution, preferably in Business or Finance
  • 1-2 years of experience required, ideally in a Finance or data processing-related position
  • Strong analytical skills, attention to detail, and problem-solving abilities
  • Excellent communication and teamwork skills

Pfizer is committed to equal opportunity employment and compliance with all applicable equal employment opportunity legislation in each jurisdiction.



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