Chargebacks Gross to Net Financial Analyst

hace 4 días


San José, San José, Costa Rica Pfizer A tiempo completo

Pfizer's Global Financial Solutions Shared Services is a well-established operation with a rich history dating back to 1997. Initially based in Memphis, Tennessee, the organization has since expanded its reach globally.

The company's international presence now spans multiple regions, including Europe, Asia, Latin America, Eastern Europe, and the AfME region. This global footprint enables Pfizer to provide financial shared services support to its diverse customer base.

The GFS Shared Services Center for the Latin America Region is a high-performing team responsible for delivering standardized financial processes on behalf of Pfizer. From their regionalized locations in San Jose, Costa Rica, they perform various tasks, including Record-to-Report, Invoice-to-Pay, Travel & Entertainment, Credit-to-Cash, and other related activities.

As a Chargeback Analyst, you will play a crucial role in processing chargeback claims for wholesalers in the US and Puerto Rico. Your responsibilities will include resolving exceptions related to contracts, products, and membership in a timely and accurate manner.

You will regularly interface with internal and external customers, including GFS Americas, Wholesalers, Contract teams, Business Technology, and A/R and Collections. Additionally, you will identify data and systems issues related to wholesaler chargeback submissions, work to eliminate recurring issues, and rework as necessary.

This position requires flexibility, both in terms of working hours and collaboration within a highly team-based environment. You will have opportunities to grow and develop in a dynamic organization committed to excellence.

Key Responsibilities:
  • Responsible for the timely and efficient payment of chargeback claims to business trade customers (wholesalers) for Pfizer's worldwide businesses.
  • Research chargeback claims submitted from wholesalers and/or distributors and dispute if necessary by comparing debit memos received to the information provided in Pfizer's contracts.
  • Collaborate regularly within the department with colleagues to review processes, metrics, industry updates, and issues pertaining to chargebacks and membership.
  • Manage Chargeback and Membership Work in Process (WIP) lines
  • Manage shared Chargeback and Membership mailboxes
  • Provide audit research and support for Chargebacks and Memberships
  • Provide project research for Chargebacks and Memberships
  • Participate in GFS Americas order-to-cash initiatives as needed.

To succeed in this role, you will need to possess strong analytical skills, attention to detail, and problem-solving abilities. Excellent communication skills and the ability to work independently in a team environment are also essential.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. The company is committed to providing a fair and inclusive work environment that values diversity and promotes equal opportunities for all employees and job applicants.



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