Business Continuity Specialist

hace 2 días


San José, San José, Costa Rica Emerson A tiempo completo
About Emerson

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our mission is to drive innovation that makes the world healthier, safer, smarter, and more sustainable.

Job Overview

We are seeking a highly motivated Business Support Associate to join our team. The ideal candidate will have a strong understanding of business operations and be able to provide exceptional support to our teams.

Key Responsibilities
  • Support business continuity for different functional departments while driving continuous improvement initiatives.
  • Seasonally execute tasks of other operational areas such as Purchasing and logistics, Planning, Customer Service, Data Entry to achieve their deliverables while increasing efficiency and productivity.
  • Identify improvement actions by analyzing problems using different continuous improvement tools and methodologies.
  • Create process maps and develop procedures to optimize business processes.
  • Develop tools such as SharePoint pages, Power BI Dashboards, Power Apps in support of continuous improvement ideas' execution.
  • Monitor continuous improvement projects and assess ideas received from employees.
  • Maintain documentation of continuous improvement projects and results obtained.
  • Audit the efficiency and monitor metrics of implemented improvement ideas.
  • Sustain Operational Excellence Culture development.
  • Maintain different metrics and reports.
  • Conduct basic and/or intermediate training on different continuous improvement and operational excellence concepts, tools, and methodologies.
Requirements
  • Last year or bachelor's degree in Business Administration, Industrial Engineering, or Finance.
  • From 6 months to one year in any of this fields are a plus: Purchasing and logistics, Planning, Customer Service, Data Entry.
  • Knowledge in continuous improvement tools: streamlining processes, waste walks, kaizen events, Ishikawa diagrams, impact-effort charts, 5 whys, PCDA and DMAIC methodologies.
  • Possession of Passion for operational excellence with a commitment to delighting customer.
  • Ability to interact and communicate effectively, orally & in writing, with all levels of management.
  • Excellent computer skills, especially Microsoft Word, PowerPoint, and Excel.
  • English Proficiency (B1) Required.
  • Ability to handle multiple priorities.
  • Yellow / Green Belt Lean Six Sigma, Scrum or Agile certification are a plus.
Why Emerson?

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring our purpose to life while competing and leading in a global economy.



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