Digital Advertising Operations Manager

hace 14 horas


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Summary

We are seeking a highly skilled Digital Advertising Operations Manager to join our Amzn Support Srvcs Costa Rica team. In this role, you will be responsible for leading a team of professionals in delivering exceptional customer service and ensuring seamless ad serving and order management operations.

Key Responsibilities
  • Set vision, direction, and culture by managing individual and team performance expectations and goals.
  • Provide ongoing guidance, coaching, and performance feedback through regular meetings and work with top performers for talent development and leadership succession.
  • Encourage innovation and drive continuous improvement within the team.
  • Closely monitor real-time service levels, schedule adherence, and performance metrics.
  • Own and prioritize work allocation based on business needs, analyze incoming volume, identify trends, and highlight risks and deviations.
Requirements
  • 2+ years of demonstrated people management/leadership experience.
  • Amazon L4 level.
  • Creative and analytical problem solver with a passion for providing excellent customer service.
  • Microsoft Excel proficiency and ability to pull data from numerous databases and perform ad-hoc reporting and analysis as needed.
  • Organizational skills with exceptional follow-through and attention to detail.
  • Flexible schedules and willingness to adapt to a 24/7 global operating environment.
  • Outstanding analytical, problem-solving, and logical reasoning skills.
  • Outstanding people skills.
  • Detailed-oriented.
Preferred Qualifications
  • Bachelor's degree or equivalent Amazon working experience.
  • Working experience or educational background in advertising (online advertising preferred).
  • Salesforce CRM platform knowledge.
  • A deep understanding of the ad-serving and order management ecosystem.
  • Project Management experience.


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