Digital Campaign Operations Manager

hace 14 horas


San Francisco, Heredia, Costa Rica Hangar Worldwide A tiempo completo
Job Description

In this role, you will be responsible for overseeing the deployment calendar, monitoring campaign deployments and deliverability across ESPs, and defining and managing ESP access and roles for internal teams and clients.

You will also manage the agency and client quality assurance rounds in conjunction with the QA department, communicate with internal and external stakeholders regarding results, deliverables, and statuses of programs and initiatives, and serve as the primary point of contact for all ESP- and/or campaign-related questions or concerns.

The ideal candidate will have strong experience working on segregations, data set management, and test data sets, expertise on Marketing Customization, familiarity with ESP scripting languages like APEX or similar, and detail-oriented, organized, and able to meet deadlines while working on parallel projects at the same time.

The Digital Campaign Operations Manager will also be responsible for presenting solutions and justifications for tasks, owning software release activities, including reviewing code changes, client demos, QA hand-offs, and ensuring concise and clear documentation is maintained by all peers for the projects as dictated by each Capability's guidelines and best practices.

Requirements
  • English Proficiency (B2+ reading, writing, and conversation)
  • Proficiency with ESP platforms such as Salesforce Marketing Cloud, Adobe Campaign, Validity, Jira, Workfront
  • Working experience on segregations, data set management, and test data sets
  • Expertise on Marketing Customization
  • Familiarity with ESP scripting languages like APEX or similar
  • Detail oriented, organized, and the ability to meet deadlines while working on parallel projects at the same time
  • Strong experience with version management tools such as Git, Bitbucket, TFS, etc.
  • Strong knowledge of branching strategies
  • Ability to work well within a team
  • Capable to work under tight schedules
  • Experience in digital development skills and experience (landing pages, banners, etc)
Preferred Qualifications
  • Knowledge and experience in graphic design for web, Photoshop, and Illustrator
  • BS in Computer Science or related technical discipline; or equivalent strong experience as Software Development Lead in exact areas of expertise required for Hangar (Digital Agencies projects, Web development projects, SCRUM/Agile software projects)
Competencies to be Successful in This Role
  • Interpersonal Savvy
  • Manages Ambiguity
  • Tech Savvy
  • Ensures Accountability
  • Communicates Effectively
  • Develops Talent
  • Independent, responsible, and proactive with the ability to learn and achieve superior results


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