Order Management and Projects Coordinator
hace 4 semanas
We are seeking an experienced Order Management and Projects Coordinator to join our team at Prysmian Group. This is a fantastic opportunity to work with a leading company in the industry, where you will be responsible for managing customer interactions, implementing and maintaining interface tools, and ensuring timely and smooth management of business relationships.
Key Responsibilities- Manage customer interactions with existing and new interface tools and technologies, aiming to fulfill customer service expectations.
- Develop, prepare, and share data and analysis to demonstrate the effectiveness of these business tools in terms of customer experience.
- Review and interpret customer needs and feedback, translating them into solutions to improve customer experience.
- Continuously develop product/client knowledge through internal and/or external trainings.
- Participate in cross-functional projects impacting the department and the organization.
- Interface with various departments within the company to meet customer needs and ensure timely delivery and accurate receipt of products.
- Bachelor's degree in Business Administration, Industrial Engineering, or related field, or advanced student with equivalent years of experience in the area.
- 2+ years of experience in job-related work, such as order and contract management, customer success and relationship management.
- Experience in Project Management.
- Intermediate to advanced English level (B1/B2).
- Proficiency with Microsoft Office, including advanced Excel skills.
- End-to-end customer service management.
- Excellent oral and written communication skills.
- Problem-solving skills.
- Ability to work in a team.
- Strategic thinking oriented to quality and continuous improvement.
$60,000 - $80,000 per year, depending on experience and qualifications.
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