Operations and Customer Success Strategic Coordinator

hace 6 horas


Costa Rica Prysmian Group A tiempo completo
About Prysmian Group

Prysmian Group is a leading global player in the energy and telecommunications cable industry.

Job Summary

We are seeking an Operations and Customer Success Strategic Coordinator to join our team. In this role, you will be responsible for managing customer interactions with existing and new interface tools and technologies to fulfill customer service expectations.

Key Responsibilities:
  • Manage customer interactions with existing and new interface tools and technologies.
  • Develop, prepare, and share data and analysis to demonstrate the effectiveness of these business tools in terms of customer experience.
  • Review and interpret customer needs and feedback to translate them into solutions to improve customer experience.
  • Continuously develop product/client knowledge through internal and/or external trainings.
  • Participate in cross-functional projects impacting the department and the organization.
  • Interface with various departments within the company to meet the needs of the customer and ensure timely delivery and accurate receipt of products.
Requirements:
  • Bachelor's degree in Business Administration, Industrial Engineering, or related field, or advanced student with equivalent years of experience in the area.
  • 2+ years of experience in job-related work, such as order and contract management, customer success and relationship management.
  • Experience in Project Management.
  • Intermediate to advanced English level (B1/B2).
  • Proficiency with Microsoft Office, including advanced Excel skills.
About You

We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. If you have a strong background in operations and customer success, excellent communication skills, and a proven track record of successfully managing multiple projects, we encourage you to apply.

What We Offer

Prysmian Group offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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