Customer Experience Manager

hace 2 meses


Costa Rica Prysmian Group A tiempo completo

Job Overview and Responsibilities

Prysmian Group is committed to providing exceptional customer experiences. As a Customer Experience Manager - Key Accounts, you will play a vital role in ensuring that our customers receive tailored support and service.

Key Responsibilities:

  • Manage the entire sales cycle, from quote requests to contract management and data analysis.
  • Develop and share data-driven insights to inform the company's Sales and Operations Planning (SOP) process.
  • Provide timely and accurate pricing and product availability information for customer quote requests.
  • Stay up-to-date with product knowledge through internal and external training programs.
  • Process customer returns and claims efficiently, escalating issues as needed.
  • Collaborate with cross-functional teams to deliver high-quality services and meet customer needs.

Requirements:

  • Bachelor's degree in Business Administration, Industrial Engineering, or related field.
  • At least 2 years of experience in order and contract management, account management, or customer success roles.
  • Intermediate to advanced English language proficiency (B1/B2 level).
  • Proficiency in Microsoft Office, including advanced Excel skills.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment.

Estimated Salary: $60,000 - $80,000 per annum.

Prysmian Group values diversity and inclusion, offering a dynamic and inclusive work environment. We are an equal opportunities employer, committed to making a positive impact on our customers' lives.


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