Customer Experience Manager
hace 2 meses
Job Overview and Responsibilities
Prysmian Group is committed to providing exceptional customer experiences. As a Customer Experience Manager - Key Accounts, you will play a vital role in ensuring that our customers receive tailored support and service.
Key Responsibilities:
- Manage the entire sales cycle, from quote requests to contract management and data analysis.
- Develop and share data-driven insights to inform the company's Sales and Operations Planning (SOP) process.
- Provide timely and accurate pricing and product availability information for customer quote requests.
- Stay up-to-date with product knowledge through internal and external training programs.
- Process customer returns and claims efficiently, escalating issues as needed.
- Collaborate with cross-functional teams to deliver high-quality services and meet customer needs.
Requirements:
- Bachelor's degree in Business Administration, Industrial Engineering, or related field.
- At least 2 years of experience in order and contract management, account management, or customer success roles.
- Intermediate to advanced English language proficiency (B1/B2 level).
- Proficiency in Microsoft Office, including advanced Excel skills.
- Excellent communication and problem-solving skills.
- Able to work effectively in a team environment.
Estimated Salary: $60,000 - $80,000 per annum.
Prysmian Group values diversity and inclusion, offering a dynamic and inclusive work environment. We are an equal opportunities employer, committed to making a positive impact on our customers' lives.
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