Front Desk Manager

About the Role

The Front Desk Lead is a vital member of our team, responsible for delivering exceptional customer service and ensuring a smooth check-in process for our guests.

Key Responsibilities

• Communicate our Tours and Travel products and services to guests during the check-in process
• Ensure all guests are aware of the various spaces within Selina, including the common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, and Tours and Travel desk
• Sell Tours and Travel products, including Retail, Tours, Transportation, Rentals, Wellness, Surf, and Education
• Record Tours and Travel sales in Rezdy and Winks systems
• Support guests with any questions or concerns regarding our products
• Manage reception tasks on the night shift
• Process guest check-ins and early check-outs
• Review receptionists' reports
• Ensure the reception area is clean and organized
• Account for any accounting discrepancies
• Complete the logbook
• Verify that all registered guests have the correct payment applied in the PMS
• Prepare for the next day's arrivals by assigning rooms and preparing registration cards, Selina bracelets, and keys
• Check accounts for guests checking out the next day
• Manage a cash float throughout the shift and ensure all floats balance correctly
• Ensure high standards of customer service
• Maintain the good condition of reception equipment
• Perform a full night audit if necessary
• Act as manager on duty in the absence of the Management Team, dealing with complaints, problem-solving, disturbances, special requests, and other issues
• Coordinate the security team for events and parties

Requirements

• 1-2 years of experience in reception
• Team management skills
• Bilingual
• Knowledge of PMS systems
• Tourism or hotel management background

What We Offer

• Competitive salary
• Performance bonus
• No dress code
• Pet-friendly (as long as your pet is friendly)
• Multiple online training opportunities
• Cultural events and wellness activities
• Volunteering with Selina Gives Back
• Huge Selina experience discounts on your stay, food, and fun
• Have your birthday off
• Amazing referral program with cash and global holiday packages