Senior Program Manager

hace 4 semanas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

We are seeking a highly skilled Senior Program Manager to join our Customer Trust & Partner Support team at Amazon Support Services Costa Rica Srl. As a key member of our team, you will be responsible for creating consensus for the project vision, driving the definition and expansion of a strategic roadmap, and executing plans while working with key internal and external stakeholders.

Key Responsibilities

  • Create consensus for the project vision both internally and with key external partners.
  • Drive the definition, expansion, and management of a strategic roadmap involving unique & innovative customer solutions to achieve the team's strategy and vision.
  • Lead scoping and prioritization exercise to maximize business benefits from an organization-wide view.
  • Execute plans while working with key internal and external stakeholders (e.g. Business, Tech, and Operations counterparts across multiple organizations).
  • Develop best practices to foster, manage, track and measure success.
  • Partner with business/operations/product and program teams to consult, develop and implement KPI's, automated reporting/process solutions and data infrastructure improvements to meet business needs.
  • Actively identify and resolve issues that may impair the team's ability to meet strategic, financial, and technical goals. Identify and implement process improvements and opportunities for innovation and simplification.

About the Team

Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of selling partners. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Requirements

  • 5+ years of program or project management experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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