Technical Support Specialist for IT Infrastructure
hace 3 días
We are seeking a highly skilled Technical Support Specialist to join our team at Thermo Fisher Scientific. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure.
**Job Summary**
The Technical Support Specialist will provide technical assistance and support to employees and customers, troubleshooting hardware, software, and network systems issues. The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently and collaboratively as part of a team.
**Key Responsibilities**
- Provide technical support and troubleshooting services for IT infrastructure, including hardware, software, and network systems
- Analyze and resolve complex technical issues with minimal supervision
- Develop and maintain accurate and detailed records of technical issues and resolutions
- Collaborate with team members to develop and implement new technical solutions and process improvements
**Requirements**
- Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience
- 2+ years of experience in technical support or similar role
- Proficiency in Windows and Mac operating systems
- Strong knowledge of networking, VPN, and remote access tools
- Excellent problem-solving and analytical skills
**Desired Skills**
- ITIL Certified
- A+ Certification
- Network+ Certification
- Cisco CCNA Certification
**Compensation and Benefits**
The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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