Unified Communications Engineer for Enterprise Voice Solutions

hace 18 horas


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

Company Overview

Thermo Fisher Scientific is the world leader in serving science, with a global presence and a diverse range of customers. Our mission is to enable our customers to make the world healthier, cleaner, and safer.

Job Description

As a Unified Communications Engineer for Enterprise Voice Solutions, you will play a key role in designing, deploying, and supporting Microsoft Teams and associated network infrastructures. Your primary responsibility will be to provide an excellent employee experience when interacting with business colleagues, while ensuring seamless communication and collaboration across the organization.

Key Responsibilities:

  • Design, deploy, and support Teams Voice and associated network infrastructures O365 & Microsoft Teams configuration and support.
  • Monitor for P1 incidents and coordinate the day-to-day tickets raised for voice infrastructure.
  • Perform monthly analysis and provide any reports required.
  • Support on-call rotation initiative to support the business 24x7.
  • Assist and participate in developing cost estimates and proposals for new system requirements.
  • Makes major contributions to teams and assumes technical project ownership role for engagements.
  • Anticipates and identifies business requirements and recommends solutions to problems.
  • Build and maintain documentation.
  • Align with company's Global IT Policies & Procedures.

Required Skills and Qualifications:

To be successful in this role, you must have:

  • Bachelor's degree with at least 8-10 years' experience within a Unified Communications role.
  • Experienced in Microsoft Team Voice integration and design for Enterprise Voice Solutions.
  • Ribbon Communications Session Border Controller Experience.
  • Teams Voice Deployment Experience.
  • Direct Routing Experience.
  • MS Teams endpoints including but not limited to IP phones.
  • PowerShell Scripting.
  • Knowledge about various PBXs including but not limited to Avaya, Cisco, Session Border Controllers & Media Gateways SIP trunks (Centralized, Local).
  • Knowledge of Cisco Unified Communications Manager (CUCM) Administration and support in multiple versions, Cisco Unity Connection (CUC) administration and support, Cisco Voice Gateways & UCCX knowledge is a plus.
  • Virtual machines administration (VMWare).
  • Experiences on design, configuration and expansion of a Microsoft Teams and Avaya VoIP.
  • Knowledge in Service Delivery, IT Infrastructure and Operational support.
  • Demonstrates proven project management skills.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.

Benefits:

At Thermo Fisher Scientific, we offer a comprehensive benefits package that includes:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance.
  • Retirement savings plan.
  • Generous paid time off.
  • Professional development opportunities.

Others:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



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