Microsoft Systems Infrastructure Engineer III

hace 2 meses


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

**Job Summary**

An experienced Systems Engineer for the Messaging Services team at Thermo Fisher Scientific will be responsible for managing and maintaining Microsoft Exchange and Microsoft Teams in a large enterprise hybrid environment. The ideal candidate will have a strong background in administering and maintaining Microsoft Exchange Online/Office 365 and Microsoft Teams.

**Key Responsibilities**:

Manage and maintain the Microsoft Exchange systems in use at Thermo Fisher, including both Exchange Online and on-premise Exchange environments. Configure and manage the Microsoft Teams environment, deploying custom and third-party apps and providing general support. Maintain globally distributed cloud and on-premise appliances that support the enterprise Messaging systems. Migrate mailboxes from on-prem to cloud and Tenant to Tenant. Resolve user requests and issues promptly, communicating to the colleague as work progresses and once the incident or request is resolved.

**Requirements**:

A minimum of eight years of paid professional experience administering and maintaining Microsoft Exchange Online/Office 365 or Microsoft Teams in a medium to enterprise organization. Working knowledge of current Microsoft Office 365 licensing. An associate's degree or equivalent in Information Systems, Computer Science, or another technical field is desired. Eight years of additional direct and applicable professional experience in the IT field may be substituted. Excellent customer service skills with a proven ability to work calmly through high-pressure situations with a wide range of executives and colleagues needing help. Excellent troubleshooting skills with a proven ability to logically work through a problem to its successful resolution with cross-functional teams. Solid communication skills, both written and verbal, with the ability to translate technical problems and their solutions into clear and concise explanations that are understandable by end users with little or no technical background.



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