HR Shared Services Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

This exciting role is a key part of Experian's HR team, reporting to the HR Service Center Director. You will play a vital role in delivering an exceptional experience to employees and managers by providing expert advice on HR policies, procedures, and fulfilling requests.

If you're passionate about creating a great employee experience, this role is for YOU We can offer you opportunities for career growth as an HR Generalist, HR Analyst, or HR Service professional. As we expand, you can build and grow your career with us.

Key Responsibilities:

  • You will be the first point of contact for employees where self-service channels are unavailable or unable to resolve queries. You will provide answers to frequent questions related to e.g., HR policies, processes, and executes transactions unavailable through self-service.
  • Complete requests from employees, creating written documents to meet regional laws or compliance requirements.
  • Participate in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records, and organizational change; help develop appropriate processes.
  • Ensure process mapping and implement standard practices.
  • Provide regional support to the HR Departments and assist in developing processes that facilitate quality administration.
  • Meet defined service level agreement metrics for providing accurate and timely services.
  • Provide services in different functions/areas of HRSS to meet our needs and those of our stakeholders; ensure that HRSS meets customer requirements.
  • Document inquiries through ticketing and case management solutions.
  • Use data insights to monitor effectiveness of service delivery and improve the employee experience.
  • Identify service issues, propose improvements, and lead the implementation of changes.
Qualifications and Requirements

We're looking for candidates with:

  • 2+ years of work experience in HR-related roles
  • A passion for delivering a great customer experience - delighting employees and managers
  • Experience in a HR Shared Services/Delivery Center environment would be an added advantage
  • Good command of the English Language
  • Knowledge of Oracle would be beneficial
  • Systematic thinking with the ability to initiate process improvements and challenge current practices, bringing necessary support to partners
Benefits and Compensation

We offer a competitive salary of $60,000 per year, reflecting the local Costa Rica market conditions. Additionally, benefits include:

  • Medical, life, and dental insurance
  • Asociacion Solidarista
  • International Share Save Plan
  • Flex Work/Work from home options
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program
  • and more
About Experian

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of our DNA, and our diverse workforce drives our success. Everyone can succeed at Experian, bringing their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.


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