Advertising Search and Rescue Specialist
hace 1 semana
We are seeking a highly skilled Advertising Search and Rescue Specialist to join our team at Amazon Support Services Costa Rica Srl.
About the JobThis is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. As an Advertising Search and Rescue Specialist, you will be responsible for ensuring that self-service advertising customers have access to high-quality creatives through dedicated and direct engagement and support.
About YouTo be successful in this role, you should have a strong background in technical skills such as Excel data analysis and PowerPoint presentation development. Additionally, you should possess excellent communication and time management skills, with a high degree of flexibility.
Key Responsibilities- Autonomously own the end-to-end workflow from reaching out to advertising customers and delivering workshops with customized and detailed rejection dive deeps.
- Provide ongoing support spanning creative pre-QA, moderation, and ad policy appeals, and creative guidance.
- Capture advertiser needs (blockers, rejection codes, etc.), research appropriate resources (policies, specs, moderation workflows), assemble the right information (supporting information), identify next steps and timelines, and execute against them to ensure that creatives are approved successfully and in a timely manner.
To succeed in this role, you should have:
- Bachelor's Degree
- Strong prioritization and time management skills, with a high degree of flexibility
- Effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality and productivity
- Second language certification (spoken and written) - Portuguese preferred
- Experience with programmatic advertising, either in operations or campaign management
- Basic SQL programming knowledge
The estimated annual salary for this role is $60,000 - $80,000, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
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