Senior Service Marketing Specialist

hace 7 días


San José, San José, Costa Rica Smartsheet A tiempo completo
Job Summary

We are seeking a skilled Sr. Product Marketing Manager I to join our team at Smartsheet.

About the Role

The ideal candidate will have a strong background in marketing, project management, and SaaS sales, with excellent communication and analytical skills.

Key Responsibilities
  • Develop and maintain persona research enablement tools: pain point cards, persona cards, and sales plays.
  • Build customer-facing presentations, datasheets, communication, and FAQ updates: effectively communicating value propositions and solutions to customers.
  • Work with sellers and marketing automation: building operational campaigns and executing promotional campaign launches.
  • Manage, update, and tag correctly all content (datasheets, slideware, FAQs, etc.): ensuring accuracy and consistency across all platforms.
  • Ensure all services-related content is SEO optimized: driving organic traffic and visibility for Smartsheet's services.
  • Create, update, and maintain all sales portals: providing easy access to information and resources for sales teams.
  • Develop a complete overview of all campaigns within the Smartsheet Marketing Org: tracking progress and success metrics.
  • Maintain programmatic relationships with webinar teams, Customer Success teams, and user group teams: ensuring seamless collaboration and cross-promotion opportunities.
Requirements
  • Bachelor's degree in marketing, finance, business administration, or similar: or equivalent work experience in related fields.
  • Strong time management and organizational abilities: prioritizing tasks and meeting deadlines.
  • Excellent verbal and written communication skills: conveying complex ideas and solutions to diverse audiences.
  • Organizational skills and attention to detail: ensuring accuracy and quality in all work products.
  • Analytical and problem-solving skills: identifying areas for improvement and implementing solutions.
  • Willingness to learn: embracing new challenges and opportunities for growth.
  • Experience in a services role: customer success, consulting, training/learning, a PLUS: leveraging existing knowledge and expertise to drive success.
Benefits
  • Fully paid Health & Life insurance for full-time employees and family members: comprehensive coverage for peace of mind.
  • Monthly stipend to support your work and productivity: flexibility and autonomy in managing your schedule.
  • 12 days paid Vacation + Flexible Time Away Program: taking breaks and recharging.
  • 20 weeks fully paid Maternity Leave: supporting families and promoting work-life balance.
  • 12 weeks fully paid Paternity/Adoption Leave: welcoming new additions and supporting families.
  • Personal paid Volunteer Day to support our community: giving back and making a difference.
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses: upskilling and reskilling for future success.
  • Company Funded Perks including a counseling membership and your own personal Smartsheet account: additional benefits and perks for employees.
  • Teleworking options from any registered location in Costa Rica (role-specific): flexible work arrangements and remote work capabilities.
About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.

We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany.



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