Campaigns Execution Specialist
hace 10 horas
**Why Catalina Marketing?**
Catalina Marketing delivers innovative omni-channel solutions to our customers, leveraging rich data assets and a long history of excellence. Our greatest asset is our talented team, driven by guiding principles that set the stage for winning in the markets we serve.
When you join Catalina Marketing, you'll be part of an inclusive environment that values flexibility, community involvement, work-life balance, and opportunities for professional growth. **Our Team**
The Delivery Assurance team is a crucial link between Catalina's production teams and the Customer Success team. We build strong customer relationships through flawless campaign execution, ensuring quality and customer satisfaction are at the center of everything we do.
The Customer Delivery Manager (CDM) is a client-facing role responsible for serving as the main point of communication between Catalina's customers, key internal business teams, and production teams. The CDM will be assigned to a specific book of business and will thoroughly understand the unique business strategy, campaign goals, and technical setup requirements across all channels, products, and services used by each customer.
The role is focused on campaign spec collection, handoff for execution, and managing campaign timelines. Reporting to the Manager, Delivery Assurance, the CDM is ultimately responsible for translating customer needs and requirements to the team setting up campaigns in Catalina's proprietary platforms. This position is considered a Position of Trust under Costa Rican legislation.
Responsibilities include:
- Managing and monitoring end-to-end campaign processes, including collecting program specifications and requirements.
- Collaborating with the Creative Services team to request design campaign elements.
- Serving as the primary point of contact for questions and issues from Sales, Pre-Sales Support, and Customer Delivery teams.
- Providing expert-level knowledge and expertise on behalf of Catalina for all assigned accounts and relevant channels.
- Driving decision-making and actions to optimize media campaigns based on client-defined KPIs and best practices.
- Owning the creation and delivery of recommendations to enhance the value stream process.
- Partnering with graphic design teams to develop creative assets for campaign executions and sales presentations.
We're seeking a skilled Campaigns Execution Specialist to join our team. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.
**Qualifications**
- College degree required; marketing and business degrees preferred.
- Minimum 2 years of experience in Customer Delivery, Analytics, Sales Support, Account Management, or similar roles.
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