Customer Success Engineer

hace 6 días


Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

We're looking for a talented Customer Success Engineer to join our Solution Engineering team at Splunk. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our customers get the most out of our products and solutions. If you're passionate about technology and enjoy working with customers to solve complex problems, then this could be the perfect role for you.

About the Role:

  • As a Customer Success Engineer, you will be the primary point of contact for your customers, providing technical guidance and support to help them achieve their goals
  • You'll work closely with our Account Managers and Solution Engineers to understand customer needs and develop tailored solutions to meet those needs
  • You'll deliver customer-facing workshops and presentations to educate customers on the latest features and benefits of Splunk's products and solutions
  • You'll lead discovery calls to identify customer requirements and develop plans to meet those requirements
  • You'll collaborate with internal teams to ensure seamless delivery of customer projects and programs

What You'll Get to Do:

  • Develop and deliver customized solutions to meet customer needs
  • Collaborate with cross-functional teams to deliver high-quality customer experiences
  • Provide technical guidance and support to customers to ensure successful adoption of Splunk's products and solutions
  • Participate in regular business reviews and strategic planning sessions to drive customer success

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience in a technical sales or customer success role
  • Proven track record of delivering exceptional customer experiences
  • Strong technical skills and knowledge of Splunk's products and solutions
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in Spanish or Portuguese is a plus


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