Team Operations Director
hace 7 días
We're a leading tech services and support company dedicated to delivering specialized solutions for our clients. As a key business leader, you'll be a point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.
Tek Experts is focused on problem-solving, engagement, and creative thinking. We strive to help our customers succeed with agile, relationship-based support that helps the largest and most innovative enterprises thrive.
Join us in transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling tailored to unique landscapes of public and private sectors.
Key Responsibilities- Manage your team to ensure exceptional customer service across technical service lines.
- Support the personal development of your team through training and coaching.
- Act as primary escalation point for team operational issues and customer delivery management.
- Provide accurate and timely communication to all stakeholders in a customer support issue.
- Attend regular operational and business review meetings.
- Monitor KPIs to ensure proper business delivery.
- Review processes and workflows to diagnose areas of improvement and propose improvement plans where gaps are found.
We're looking for individuals with:
- Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- Creative problem-solving skills, adaptability, and strong initiative.
- A customer-obsessed mindset, exceeding expectations.
- Proficiency in written and oral English.
To succeed in this role, you'll need:
- 3 - 5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1 - 2 years of experience managing teams.
- Higher-level education in a technical discipline or related certification.
- Excellent knowledge of technology-based environments and solutions.
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