Operations Team Manager

hace 7 días


Alajuela, Alajuela, Costa Rica Jll A tiempo completo

**Job Overview**

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.

We are seeking a skilled Operations Team Manager to join our team. As a key member of our organization, you will be responsible for managing a team size of 10-12 members and ensuring that they adhere to turnaround times and accuracy of activities undertaken.

The successful candidate will have excellent verbal and written communication skills and be able to effectively manage internal and external stakeholders while nurturing a good relationship. They will also be able to positively influence and get tasks completed by not just the team members but the site teams as well.

The role will involve working as an escalation point for the team to highlight challenges, assistance required, etc. to help meet process KPIs. You will work closely with other Leaders in the project to create a culture of collaboration and proactively raise issues regarding client/team issues as they arise.

You will undertake monthly and annual performance reviews, conduct interviews as required, and leave management. Additionally, you will continuously strive to upskill the team from industry, domain, and 'soft skills' perspective and drive process improvement initiatives to closure.


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