Employee Relations Expert
hace 7 días
About ServiceNow
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. We serve approximately 85% of the Fortune 500 companies, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
About the Job
This role plays a key part in delivering the Performance Management program to managers and employees across the organization. As a first point of contact, you will provide operational support and maintain the Employee Relations Case Management (ERCM) tracker. You will also advise and counsel managers and HR partners on the enterprise performance philosophy, provide resources and training materials, and coach managers on how to thoroughly document feedback conversations.
Your Responsibilities
- Administer and maintain internal ERCM; create cases and provide thorough and accurate notes on case details
- Regularly update status and details of cases; conduct audits to ensure global data is being entered and maintained in accordance with internal SOPs
- Support the development and expansion of training materials; collaborate with cross-functional partners to identify areas in which additional enablement materials are needed
- Partner with Global Employment Law team to provide HR policy, process, and program coaching to employees and managers, when appropriate
- Play an active role in standardizing processes for the Employee Relations team by utilizing ServiceNow platform and exploring Gen AI capabilities
Requirements
- 2+ years of direct client-facing experience in a Human Resources role
- Excellent interpersonal, communication, empathy, and active listening skills
- Commitment to valuing diversity and contributing to an equitable and inclusive working environment
- Experience with an HR ticketing system, ServiceNow platform expertise highly desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems
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