Human Resources Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

Company Overview
ServiceNow is a leading provider of cloud-based IT service management solutions. Our technology enables organizations to automate and streamline their business processes, improving efficiency and productivity. At ServiceNow, we value innovation, collaboration, and customer satisfaction.

About the Role
This position is responsible for supporting the delivery of the Performance Management program to managers and employees across the organization. As a key member of the Employee Relations team, you will provide guidance and coaching to managers on performance management best practices, maintain the Employee Relations Case Management (ERCM) tracker, and administer internal policies and procedures.

Your Key Responsibilities

  • Provide guidance and coaching to managers on performance management best practices
  • Maintain the Employee Relations Case Management (ERCM) tracker; create cases and provide thorough and accurate notes on case details
  • Administer internal policies and procedures; conduct audits to ensure compliance with internal SOPs
  • Collaborate with cross-functional partners to develop and deliver training materials and programs
  • Partner with Global Employment Law team to provide HR policy, process, and program coaching to employees and managers, when appropriate

Requirements
- 2+ years of direct client-facing experience in a Human Resources role
- Excellent interpersonal, communication, empathy, and active listening skills
- Commitment to valuing diversity and contributing to an equitable and inclusive working environment
- Experience with an HR ticketing system, ServiceNow platform expertise highly desired; Proficiency with Microsoft Office Suite or related software; proficiency navigating through HRIS systems



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