Fulfillment Operations Agent

hace 5 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Elevate your career at Equifax, where you can power your possible. If you're seeking a challenging role that allows you to develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

About the Opportunity

We're looking for a Product Fulfillment Senior agent who is results-driven, with high adaptability to changes, a quick learner, and possesses strong interpersonal skills. This individual will be responsible but not limited to complying with consumer requests in the delivery of quality best results through inbound calls and back-office tasks, assuring on-time project completion, and providing superior client care.

Key Responsibilities:
  • Respond to ID Restoration consumer line inquiries
  • Comply with metrics and overall performance expectations
  • Identify consumer needs via thorough credit file analysis
  • Document follow-up actions for partner departments' best resolution
  • Initiate and resolve research needed to provide precise information to consumers in the back-office work-frame
Requirements:

This role requires fluency in French language skills (B2) both written and spoken. Additionally, 0-6 months of knowledge of G-suite programs (Sheets, Docs, Slides, etc) is preferred.

What Sets You Apart?
  • English proficiency (B2) is a plus
  • Actively studying Business Management, Project Management, Law, or Industrial Engineering as an associate's degree or major
  • Certified in process improvement methodologies or proven experience in such fields
  • Ability to work under pressure with a strong sense of urgency
  • Action-oriented and results-driven
  • Proven multitasking and handling variety of responsibilities
  • Demonstrated strong and flexible interpersonal skills for stakeholder management
  • Exceptional work ethics

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation, and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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