Senior Call Center Supervisor

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
Career Growth Opportunities:
Are you ready to elevate your career? Join Equifax as a Product Fulfillment Senior Agent and discover a world of possibilities. With our comprehensive compensation package, including on-site healthcare services, life insurance, and collaborative workspaces, you'll have everything you need to thrive.

Responsibilities:
- Deliver exceptional customer service and ensure timely project completion
- Drive process improvements and monitor team performance
- Maintain one-on-one coaching meetings with direct reports and analyze team production metrics
- Motivate and inspire the team to surpass their potential
- Contribute to resolving complex tasks, requests, escalations, and issues accurately and timely

Requirements:
- Fluency in French and English (B2 level)
- Basic knowledge of G-suite programs (25%)
- At least 1 year of experience in management positions

Why Choose Us:
At Equifax, we offer a supportive and inclusive work environment that fosters growth, innovation, and collaboration. Join our team and discover a world of opportunities.
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