Product Fulfillment Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo
Job Summary:
We're looking for a results-driven Product Fulfillment Senior Agent to join our team at Equifax. As a key contributor, you will manage ongoing team performance, monitor productivity, and drive process improvements. Your expertise in customer-centricity, time management, and communication skills will help us deliver exceptional results.

Key Responsibilities:
- Manage and monitor team performance, ensuring adherence to company requirements and policies
- Complete regular management reports, as required
- Maintain one-on-one coaching meetings with direct reports, analyze team production metrics, and identify proactive opportunities for improvement
- Motivate and inspire the team to surpass their potential, model company policies and values, and ensure compliance with procedures
- Contribute to resolving complex tasks, requests, escalations, and issues accurately and timely

Requirements:
- Fluency in French and English (B2 level)
- Basic knowledge of G-suite programs (25%)
- At least 1 year of experience in management positions

What Sets You Apart:
Leadership experience, certification in process improvement methodologies, and proficiency in tools such as Spotfire, Genesys, Time Tracker, Workflow, and Tableau will give you an edge in this role.

About Us:
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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