Product Fulfillment Team Lead

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**Job Overview**

We are seeking an experienced Product Fulfillment Team Lead to join our Equifax team. In this role, you will be responsible for leading a team of 10-20 agents and driving business outcomes through effective leadership and process improvement.

Key Responsibilities:

  • Manage and monitor team performance to ensure adherence to Equifax requirements and policies
  • Document and analyze team productivity against established standards
  • Maintain regular management reports and one-on-one meetings with direct reports
  • Analyze team production metrics to identify opportunities for improvement
  • Motivate and support the team to surpass their potential
  • Partner with key resources to identify process improvement initiatives

Requirements:

  • 1 year experience as a Backup Supervisor or SME
  • B2 or C1 English level
  • Bachelor's degree Diploma
  • 1 year experience with Google Suite and Microsoft Office (Word and Excel)

What Sets You Apart:

  • Leadership experience or background leading or supporting team performance
  • Knowledge of coaching techniques, outbound calls, escalations techniques, communication skills, time management, customer centricity culture, and process improvement
  • KPIs knowledge and understanding (for Call Center and BackOffice)

What We Offer:

  • Comprehensive compensation and healthcare packages
  • On-site doctor and paramedics service 24/7
  • Life insurance
  • Gym facilities
  • Collaborative work spaces
  • Free transportation and parking
  • Subsidized cafeteria
  • Solidarity association
  • Organizational growth potential through online learning platform with guided career tracks

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