Product Support Team Lead
hace 1 semana
**About the Role**
This position is responsible for overseeing technical support representatives, ensuring their readiness to support customers. The successful candidate will participate in cross-functional meetings, ensure team adherence to documented processes, and handle escalations from the team.
Main Responsibilities:
- Oversee training and readiness of technical support representatives
- Participate in cross-functional meetings with Product Marketing, Logistics, and Customer Service
- Ensure team follows documented processes
- Handle escalations from the team
- Work closely with other Straumann facilities to resolve customer-related topics
Requirements:
- Fluent in English
- Associate's Degree in Dental Laboratory Technology or related discipline, or equivalent work experience
- 6+ years of experience in technical product support, customer service, or call center role with increasing responsibility
Preferred Qualifications:
- Dental industry background or experience
- Previous dental implant and/or digital dental equipment experience
- Analytical thinking and excellent verbal and written communication skills
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