Cloud Applications Support Team Lead

hace 2 semanas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description:

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  • Lead the technical support team to develop and maintain high-quality documentation.
  • Perform daily checks, continuous monitoring, and regional handovers to ensure smooth operations.
  • Adhere to Service Level Agreements and promptly escalate issues to relevant teams.
  • Conduct same-day risk reconciliations and assess production issues' impact on the firm.
  • Liaise with internal technology groups and vendors to resolve issues efficiently.
  • Establish and maintain proper storage and archiving procedures.
  • Maintain skills up-to-date by learning the latest technologies.
  • Coach and mentor junior analysts to enhance their skills.

Key Qualifications:

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  • At least 5 years of experience in Application Support roles.
  • Possess advanced execution capabilities and adapt quickly to changes.
  • Demonstrate clear and concise communication skills, both written and verbal.
  • Show effective collaboration with support team members and other technology teams.
  • Hold a Bachelor's degree or equivalent experience.
  • Have intermediate/advanced English proficiency.

Primary Skills:

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  • ECS (Open Shift)
  • Kibana
  • Oracle
  • Unix Shell Scripting

Secondary Skills:

">
  • Bigdata (Arcadia, Impala)
  • Autosys scheduling
  • ServiceNow
  • SQL

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