Citi Applications Support Specialist
hace 1 semana
Job Description:
">- The successful candidate will provide technical and business support for users of Citi Applications.
- The ideal candidate will utilize a good understanding of applications support procedures and concepts to field issues and queries from stakeholders, providing short-term resolutions and working with relevant technology partners for long-term remediation.
- The role involves developing a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals.
- As a liaison between users/traders, the successful candidate will interface with internal technology groups and vendors.
- The role also involves participating in disaster recovery testing, making evaluative judgments based on analysis of factual information, and resolving problems by identifying and selecting solutions.
- The successful candidate will directly impact the business by ensuring the quality of work provided by themselves and others, impacting own team and closely related work teams.
Responsibilities:
">- Provide technical and business support for users of Citi Applications.
- Field issues and queries from stakeholders, providing short-term resolutions and working with relevant technology partners for long-term remediation.
- Develop a comprehensive understanding of how areas of applications support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Participate in disaster recovery testing.
- Make evaluative judgments based on analysis of factual information and resolve problems by identifying and selecting solutions.
Qualifications:
">- 2-5 years of experience.
- Basic knowledge or interest about applications support procedures, concepts, and other technical areas.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic business knowledge/understanding of financial markets and products.
- Knowledge/experience of problem management tools.
- Understanding of how own sub-function integrates within the function and commercial awareness.
- Evaluate complex situations using multiple sources of information.
- Developed communication and diplomacy skills to persuade and influence.
- Good customer service, communication, and interpersonal skills.
- Good knowledge of the business and its technology strategy.
- Consistently demonstrate clear and concise written and verbal communication skills.
- Knowledge of issue tracking and reporting using tools.
- Good all-round team member.
- Effectively share information with other support team members and with other technology teams.
-
Applications Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoApplications Support SpecialistCiti is seeking an experienced Applications Support Specialist to join our team. The successful candidate will have a strong understanding of application support and technical skills in system analysis and design.About the Role:Field issues and queries from stakeholders using good understanding of apps support procedures and...
-
Citi Applications Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**About the Role**Citi is seeking an experienced Applications Support Professional to join our team. As an entry-level position, this role involves providing technical support for our applications and ensuring the smooth operation of our business processes.The key responsibilities of this role include:Monitoring and troubleshooting applications to identify...
-
Applications Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the Job">Citi is seeking a highly skilled Applications Support Analyst to join our team. As a key member of our IT department, you will provide technical and business support to users of Citi Applications, ensuring seamless operations and delivering exceptional customer experiences.Responsibilities">Main responsibilities include:">Providing technical...
-
Citi Applications Support Professional
hace 4 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout Our Team:">Citi is a global leader in financial services, and our Applications Support team plays a critical role in ensuring the success of our business. As a Gpa Platform Operation Analyst, you will be part of a dynamic team that works collaboratively to deliver high-quality results.">Responsibilities:">- Inform Finance departments on encountered...
-
Applications Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti OverviewCiti is an equal opportunity and affirmative action employer. We value diversity and inclusion and are committed to creating an environment where everyone has the opportunity to succeed.Job Description:The Systems Analyst (Payments Production Support) provides technical and business support for users of Citi Applications. The successful...
-
Applications Support Lead
hace 6 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the Role">We are seeking a Technical Support Specialist to join our team at Citi. The successful candidate will provide technical and business support for users of Citi Applications, develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals, and act as a liaison between...
-
Technical Support Specialist Lead
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionThe Technical Support Specialist Lead provides technical and business support for users of Citi Applications. This role requires excellent communication and interpersonal skills, as well as the ability to analyze complex situations and make informed decisions.Main ResponsibilitiesProvide technical and business support for users of Citi...
-
Technical Business Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completo**Key Responsibilities:**- Provide technical and business support for users of Citi Applications, focusing on quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.- Partner with internal technology groups and vendors to prioritize bug fixes and support tooling requirements, raising problems to appropriate...
-
Applications Systems Analyst
hace 2 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleWe are looking for a skilled Applications Systems Analyst to join our team at Citi. As a key member of our operations team, you will provide technical and business support for users of Citi Applications, ensuring seamless integration with commercial awareness.Key ResponsibilitiesProvide technical and business support for users of Citi...
-
Citi Operations Support Professional
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoIn this pivotal role as a Citi Operations Support Professional, you will contribute significantly to delivering exceptional customer experiences by providing top-notch support to employees and managers on HR-related matters.The role encompasses multiple facets, including:Supporting case inquiry management teams with cases, live agents, and phone...
-
Technical Support Specialist
hace 19 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAt Citi, we are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide technical and business support for users of Citi Applications.The ideal candidate will have basic knowledge or interest about apps support procedures, concepts and of other technical areas. You should be able to participate in some process...
-
Technical Support Specialist
hace 19 horas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleThe Technical Support Specialist is a developing professional role. This position deals with most problems independently and has some latitude to solve complex issues. It integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.Key responsibilities include providing technical and business...
-
Applications Support Analyst
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Applications Support Analyst typically deals with variable issues with potentially broader business impact.Applies professional judgment when interpreting data and results.Breaks down information in a systematic and communicable manner.Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive...
-
Applications Support Manager
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Applications Support Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....
-
Technical Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob DescriptionCiti is a leading financial institution that requires a skilled Technical Support Specialist to provide top-notch support for its applications.This role involves troubleshooting, resolving technical issues, and driving stability improvements to ensure seamless application performance. The successful candidate will be responsible for performing...
-
Applications Stability Engineer
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleWe are seeking an experienced Applications Stability Engineer to join our team at Citi. As a key member of our IT organization, you will be responsible for ensuring the stability and performance of our applications.Your primary focus will be on providing technical support, resolving issues, and driving stability improvements to meet the needs...
-
IT Support Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoCiti is a leading global bank seeking an experienced IT Support Specialist to join our team. As an Application Systems Analyst, you will be responsible for providing technical and business support to users of our Citi Applications.**Key Responsibilities:**Utilize your understanding of apps support procedures and concepts to field issues and queries from...
-
Applications Development Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewThis job description provides a high-level review of the types of work performed by a Technical Lead for Digital Solutions at Citi. The successful candidate will have a strong background in Applications Development and excellent technical skills. They will work closely with cross-functional teams to design and implement cutting-edge technology to...
-
Applications Support Analyst 2
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoTeam/Function Overview:Production Management team is seeking a highly motivated IT professionals to join our Applications Support team in Costa Rica. The Applications Support group is responsible for the production environment for a wide range of applications used by Finance, Risk, Compliance and Human Resources functions within the company. The team...
-
Citi HR Systems Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoWe are seeking a highly skilled and dedicated Ops Sup Analyst to join our team at Citi. As an Ops Sup Analyst, you will play a key role in providing operations support services to employees and managers on various HR-related topics, ensuring seamless alignment with our operations support infrastructure and processes.">Key Responsibilities">">Support case...