Applications Support Specialist
hace 2 semanas
About the Job
">Citi is seeking a highly skilled Applications Support Analyst to join our team. As a key member of our IT department, you will provide technical and business support to users of Citi Applications, ensuring seamless operations and delivering exceptional customer experiences.
Responsibilities
">Main responsibilities include:
">- Providing technical and business support to users of Citi Applications;
- Collaborating with internal technology groups and vendors to resolve issues and improve overall service delivery;
- Developing a comprehensive understanding of how areas of apps support integrate to achieve business goals;
- Acting as a liaison between users/traders and internal technology groups;
- Participating in disaster recovery testing;
- Collaborating with Development colleagues to prioritize bug fixes and support tooling requirements;
Requirements
">To be successful in this role, you'll need:
">- A minimum of 2-5 years of experience in similar roles;
- Bachelor's/University degree or equivalent experience;
- Intermediate/advanced spoken English;
- Ability to communicate well at all levels;
- Strong organizational skills;
- Self-motivation;
- Team player mentality;
Benefits
">Citi offers a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
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