Product Compliance Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
  • Classify products based on their potential hazardous risk for safe storage and transportation, using SOPs, vendor SDS, and reliable information in compliance with global regulations
  • Remove unsafe products from marketplaces or escalate them to protect customers
  • Identify and remove products that violate our Restricted Products policies, proactively satisfying Amazon's regulatory obligations
  • Provide classification for complex ASINs blocked due to ingredients, regulatory expertise, and guidelines
  • Troubleshoot transport and storage classification issues, instructing fulfillment centers for smooth inbound and outbound processes of hazmat-flagged products
  • Guide fulfillment centers on hazmat classification and configuration issues

Additional Responsibilities:

  • Implement improvement opportunities and automation to enhance process efficiency, quality, and customer experience with measurable impact
  • Conduct root cause analysis on process and quality gaps, recommending corrective actions
  • Train and mentor new hires, suggest improvements to training, creation and maintenance of SOPs, and owning process updates
  • Understand metrics, perform deep dives on KPIs, troubleshoot reports, and utilize multiple data sources
  • Flag updates received from stakeholders on processes to lead/manager, actively participate in stakeholder calls, leading and documenting discussions
  • Conduct feedback sessions, train need identification, maintain quality records and documentation


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