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Service Desk Specialist
hace 2 semanas
**About Midland Credit Management, Inc.**
We are a global team of over 4,000 employees who share a daily mission to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.
To support this mission, we hire exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results.
The ideal candidate is results-driven, passionate about helping others, and thrives in an innovative environment.
**Job Responsibilities:**
- Answer phone calls with minimal abandoned calls.
- Provide quick resolution to users while maintaining high customer satisfaction.
- Ensure proper documentation in every ticket.
- Assign tickets to relevant teams for further troubleshooting.
**Key Performance Indicators (KPIs):**
- Achieve and maintain call targets.
**Requirements:**
- Bachelor's degree in Computer Science.
- English language proficiency.
- 0-2 years of experience working in similar environments.
**Preferred Skills:**
- Basic knowledge of AD, Windows, MS Office.
- Strong typing skills.
- Excellent communication skills.
- Multitasking and detail-oriented.
**What We Offer:**
We value work-life balance, professionalism, and community involvement.
We strive to support your career aspirations and provide benefits that enhance your overall well-being.
