Principal Technical Solutions Expert

hace 4 días


San José, San José, Costa Rica Tek Experts A tiempo completo
Job Description

We are seeking a skilled Technical Support Engineer to support our products and deliver exceptional customer service.

This role is responsible for managing customer technical support, including information gathering and sharing, analytical troubleshooting, and problem research. The ideal candidate will have experience with Unix/Linux systems, Oracle troubleshooting, and strong problem-solving skills.

The successful candidate will work closely with colleagues to continuously improve and provide technical guidance across teams. This role requires the ability to maintain documentation for all cases and escalate complex or atypical cases as needed.

Responsibilities:

  • Escalate complex or atypical cases to higher-level technical support as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Requirements:

  • Technical experience knowledge of Unix/Linux flavored operating systems and components databases.
  • Oracle troubleshooting connectivity, OS, and/or hardware.
  • Good understanding of Unix/Linux clusters, software, and proficiency in written and oral English.
  • Creative, adaptable, and strong problem-solving skills.

Compensation:

The estimated annual salary for this role is $80,000 - $110,000, depending on location and experience.



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