Business Process Analyst

hace 15 horas


San José, San José, Costa Rica Te Connectivity A tiempo completo

About the Position:

This role is part of our O2C teams focused on Cash Application, Client Credit Management, Dispute Management and Collections.

Key Responsibilities Include:

  • Support migration of O2C processes from countries throughout Americas to San Jose, Costa Rica
  • Prepare O2C related process documentation (process maps and work instructions)
  • Perform cash collection processing (sending reminders, communication via sales channel, direct interaction with customers and sales)
  • Perform cash management activities including cash allocation, bank statements reconciliation and intercompany payments
  • Research and solve payment discrepancies and monitor customer accounts details for non-payments and delayed payments
  • Assist in Credit Management activities (aging analysis, dunning process and ad-hoc queries)
  • Review clients credit risk and limit status and work with internal stakeholders
  • Support Bad debt reserve calculation per corporate policy
  • Maintain customer accounts and reconciliation to identify unresolved/unpaid open items
  • Support resolution of escalated AR, credit issues, dispute management and ensure timely resolution
  • Execute periodically O2C reporting or upon request KPI's measurements
  • Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
  • Ensure robust compliance environment with applicable policies, procedures and processes

Experience:

We seek a candidate with minimum 6 months of experience in a financial shared service center supporting multiple countries / business units. University graduate preferred. Experience in diversified industrial products/manufacturing industry and prior experience in finance & accounting functions in a shared services environment are considered as assets.

Knowledge:

The ideal candidate should hold an undergraduate degree in Finance / Accounting / Business Administration and possess strong written and oral communication skills. A very good command of English is required.

Competencies:

We value individuals who demonstrate integrity, accountability, teamwork, and innovation in their work.



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