Senior Sales Operations Business Partner

hace 2 semanas


San José, San José, Costa Rica Splunk A tiempo completo
Job Description

The Senior Sales Operations Business Partner will be a key member of our sales operations team, responsible for ensuring seamless quote and order management processes. This individual will work closely with the sales team to identify and resolve issues, provide training and support, and collaborate with internal teams to ensure compliance with defined criteria.

Key Responsibilities:

  • Resolve issues on opportunities, account data, quoting, and order booking.
  • Act as a point of contact in all aspects of the account management, transactional process from opportunity to booking.
  • Document recurring issues logged by internal teams.
  • Work one-on-one with Sales to prepare sales quotes, while ensuring policies are followed accordingly.
  • Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year end.
  • Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
  • Assist Sales with completing quotes including providing ad-hoc training when needed.
  • Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools.
  • Resolve system access issues or proactively address on-going field system access needs.
  • Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition.


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