Sales Operations Support Team Leader

hace 1 semana

San José, San José, Costa Rica Splunk A tiempo completo

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone.
We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers.
At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success.
Learn more about Splunk careers and how you can become a part of our journey
Become an integral part of a high-energy, fast-paced team with significant opportunities to make a positive impact on the business
**Responsibilities**:

- Resolve issues on opportunities, account data, quoting, and order booking.
- Act as a point of contact in all aspects of the account management, transactional process from opportunity to booking, including educating and training Sales on the use of systems and processes.
- Document recurring issues logged by internal teams.
- Work one-on-one with Sales to prepare sales quotes, while ensuring policies are followed accordingly.
- Proactively engage with Sales Reps to precheck opportunity transactions, booking documents and quotes for open deals before Quarter/Year end.
- Troubleshoot system errors and give clear instructions to Sales Reps to fix the errors in a timely manner.
- Assist Sales with completing quotes including providing ad-hoc training when needed
- Create, update, cleanse and enrich accounts, researching through available data sources, manual correction, or using automation tools.
- Resolve system access issues or proactively address on-going field system access needs
- Work closely with Partner Operations, Distribution Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e.
Proof of Sell Thru, billing).
- Work cross functionally on non-compliant orders and provide direction and clarity on steps to resolve order issues, including data quality updates that need to be made.
- Act as point of contact for Partner and Sales questions relative to quotes, order status, deal registration process adherence, etc.
- Communicate and collaborate on process challenges with internal teams for process efficiencies.
- Reconcile amounts on orders submitted from Sales to the reported bookings and revenues received from Finance.
**Requirements: I've already done that or have that
**
- Bachelor's Degree in Business or equivalent practical experience
- 1-2 years hands-on experience utilizing Salesforce and Salesforce CPQ (Configure, Price, Quote) to support business users
- Strong knowledge and experience in Sales Operations (preferably in a software and or SaaS (Software-As-A-Service) sales organization)
- Ability to manage multiple, competing priorities with management support
- Outstanding attention to detail, accuracy and timely adherence to deadlines
- Ability to adapt to changing processes and follow them, as well as suggest changes where needed
- Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
- Must be proficient in English to interact verbally and in writing with sellers and operations team around the globe
- Scheduling flexibility, as required, during critical periods such as Month/Quarter/Year End close, etc.
- Strong analytical skills - ability to investigate common SFDC CPQ behavior and determine the root causes of system errors and fix them quickly
- Possess critical thinking
- ability to justify and validate the accuracy of all booking documents
- Ability to work under pressure

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