Team Leader
hace 2 semanas
Bill Gosling Outsourcing is committed to the career development of our people.
If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started
We are still growing with new and exciting opportunities - Be a part of our team
Bill Gosling Outsourcing is currently looking for a Team Leader, Operations to add to our Team.
As a Team Leader, Operations you will:
Lead and motivate a team to optimum performance levels to achieve targets contributing to the company's objectives.
They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives.
Key Responsibilities
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on new strategies and/or process improvements to better the team's performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement
Trinidad & Tobago - Minimum 3 CSEC passes
English is compulsory in all locations
Experience
Previous experience in an Agent and/or Customer Service/Collection role
Previous experience in leadership or managerial experience would be an asset
- Certificates/Licenses
- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
- Why work with us?- Performance Bonus and Annual merit increase-
- Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)-
- Casual Dress Code-
- Free counseling sessions-
- Point-to-point transportation-
- Asociacion solidarista-
- Free parking for all employees-
- Free coffee/tea all day long-
- An amazing work culture where you can learn and grow-
- Opportunities for internal growth within the company-
- New site - beautiful new office setting with a view-
- Onsite games room with a rest & relaxation area- About us
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.
With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
Where are we located?
- We are located in the beautiful C.C.
El Cafetal in La Ribera de Belén, beside the Marriott.
-
Logistics Team Leader
hace 2 semanas
San José, San José, Costa Rica Arxada A tiempo completoJob Summary:We are seeking an experienced Logistics Team Leader to join our team in San Jose, Costa Rica. As a key member of our Order Management department, you will be responsible for developing and executing strategies that drive customer satisfaction and operational excellence.
-
Team Leader
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Team Leader, Operations
hace 1 semana
San José, San José, Costa Rica Webhelp A tiempo completo**Customer Service/Support****Location**- Pavas, Costa Rica***Job Title:Team Leader, Operations**Job Description**:The Team Leader, Operations is responsible for coaching and supervising a group of engineers.This position is also responsible for ensuring Client Service Level Agreement, including financial, development and performance expectations are...
-
Geo Team Leader
hace 3 semanas
San José, San José, Costa Rica Safeguard Global A tiempo completoThe GEO (Global Employment Outsourcing) Team Leader will be a key role in ensuring that our GEO operations team delivers an exceptional experience for our GEO employees and clients.This exciting role will be responsible for supervising, guiding and motivating a team.You will be there to encourage colleagues to work together and ensure they're delivering...
-
Helpdesk Team Leader
hace 3 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Helpdesk Team...
-
Payments Team Leader
hace 2 semanas
San José, San José, Costa Rica Convera A tiempo completoPayments Team Leader(Shift pattern - Sunday to Thursday - 3pm to 10pm)We have an exciting vacancy for a Team Leader to join our Payment Processing function at ConveraAbout UsWe are the largest non-bank B2B cross-border payments company in the world.Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led...
-
Landscaping Team Leader
hace 2 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob OverviewWe are seeking a highly skilled and experienced Landscaping Team Leader to join our team at Solaz, a Luxury Collection Resort in Los Cabos, Mexico.About the RoleThe successful candidate will be responsible for assisting management in various aspects of the job, including hiring, training, scheduling, evaluating, counseling, disciplining, and...
-
Vendor Experience Optimization Team Leader
hace 1 semana
San José, San José, Costa Rica Cognizant A tiempo completoVendor Experience Optimization Team LeaderWe are seeking an experienced leader to oversee the vendor experience optimization team and drive strategic initiatives to enhance the onboarding process.Your key responsibilities will include:Strategic Planning• Develop and execute strategic plans to optimize the vendor onboarding experience.• Collaborate with...
-
Team Leader, Collections
hace 1 semana
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Team Leader, Aml Compliance
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Team Leader AML Compliance - Santa Ana, Costa Rica**Do you want to be part of a specialist team that can identify and put a stop money laundering and other fraudulent activities before it affects our customers?Do you want to work for a Global FinTech company that is transforming the payments industry?Join Western Union as a Team Leader AML...
-
Risk Management Team Leader
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completoWe're looking for a seasoned professional to lead our Compliance team. As a Risk Management Team Leader, you'll oversee daily operations, motivate staff, and meet objectives.You'll analyze trends to identify consumer-related issues, recommend corrective actions, and provide in-depth reports to leadership. A University degree or equivalent and experience in...
-
Kyc Operations Team Leader
hace 1 semana
San José, San José, Costa Rica Convera A tiempo completo**KYC Operations Team Leader - Santa Ana, Costa Rica**Are you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team?Are you ready to offer up your skills to a company that is committed to moving money for better?Then join Convera as a KYC Operations Team Leader**About Us**We are the...
-
Team Leader, Operations
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Team Leader, Operations
hace 1 semana
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Digital Marketing Team Leader
hace 6 días
San José, San José, Costa Rica Paragon Global A tiempo completo**_DIGITAL MARKETING TEAM LEADER _**- We are looking for a qualified and experienced Digital Marketing professional to lead the marketing team and successfully implement the Company's marketing strategy._- As a Digital Marketing team leader, you should have in-depth marketing experience both in traditional marketing and digital technologies.You will work...
-
Team Leader, Collections
hace 1 semana
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...
-
Senior Team Leader, Customer Service
hace 1 semana
San José, San José, Costa Rica Arxada A tiempo completoSenior Team Leader, Customer ServiceArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are...
-
Conversion, Migration, And Master Data Team Leader
hace 3 semanas
San José, San José, Costa Rica Freebalance A tiempo completoANTICIPATORY STAFFING OPPORTUNITY- **Costa Rica** as a- **Conversion, Migration, and Master Data Team Leader for Human Resources.****Main Responsibilities**:- Leads the cross-functional Conversion and Migration team.- Leads conversion and migration testing.**Qualifications**:- Professional degree in systems engineering, electronic engineering, or similar.-...
-
Hr Coordinators Team Leader
hace 1 semana
San José, San José, Costa Rica Lonza A tiempo completoToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and small, genuinely...
-
It Helpdesk Team Leader
hace 6 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo**MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...