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Payments Team Leader
hace 1 mes
Payments Team Leader
(Shift pattern - Sunday to Thursday - 3pm to 10pm)
We have an exciting vacancy for a Team Leader to join our Payment Processing function at Convera
About Us
We are the largest non-bank B2B cross-border payments company in the world.
Formerly Western Union Business Solutions, we leverage decades of industry experience and technology-led payments solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.
Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Your role
Your role will involve the following responsibilities:
- Track and report on daily payment activity.
- Provide consistent, quality customer service to assist our branches in facilitating customer transaction processing and investigating.
- Communicate effectively with banking partners to ensure timely processing of payments.
- Work with team members in the Treasury Department to track payment flows and resolve any issues related to payments.
- Understand and follow company policies, risk and compliance processes.
- Provide leadership, coaching and support to the Payments Processing Team.
- Assist with the recruitment and selection of Payments Processors and Banking Payments Investigators - as required.
- Train employees on procedures and processes.
- Act as a point of reference for escalated inquiries.
- Act as liaison with the Payments Manager to provide updates on the team's progress.
- Provide some shift coverage as necessary to support the team.
You must be able to commit to a Sunday to Thursday - 3pm to 10pm shift pattern and office working is required twice per week.
You'll also ideally have the following:
- Minimum 1 year work experience within the financial services industry.
- Minimum 1 year work experience in a leadership/supervisory role.
- Ability to multi task, work accurately and independently to process large volumes of payments prior to cut-off times.
- Proven ability to maintain high level of confidentiality.
- Strong computer skills.
- Excellent interpersonal, customer service and communication skills.
- Demonstrated strong work ethic.
- Strong time management and organizational skills.
- Problem solving and decision making skills - mathematical and analytical ability preferred.
- Fluency in English (essential).
Join us, and let's move money simply, securely, smartly
