Team Leader

hace 7 días


San José, San José, Costa Rica Zoetis A tiempo completo

locations- San Jose- time type- Full time- posted on- Posted Today- job requisition id- JR00014860- POSITION PURPOSE
- Overview
- This position will be based in San José, Costa Rica working for Corporate Cards and B2B team within Zoetis Finance Shared Service.
- The Travel and Expense Team Leader (T&ETL) is responsible for administering the corporate credit card programs, to include but is not limited to card & system maintenance, data analysis, audits, report creation & distribution.
Travel and Expense Team Leader (T&ETL) is responsible for building and maintaining relationships with internal and external parties, researching account activity, best practices, and options in conjunction with company initiatives.
- Oversee the T&E Corporate Card's goals and objectives, providing procedural guidance and technical assistance to employees.
Monitor and maintain the card program and contributes to the development, implementation, and maintenance of the corporate card policies, procedures, and program metrics.
Perform audits of corporate card transactions and expense reports to ensure proper card usage.
Elevate issues to senior management.
- MAIN RESPONSIBILITIES
- Audit and Control: Ensure team conducts routine and random account audits to detect potential fraud, liability, circumvention, and inappropriate business/procurement activities; Ensure compliance with company policies, procedures, and report exceptions to employees and, as necessary, to their managers and/or Internal Audit.
Ongoing and random spot checks are performed as deemed necessary by GPO and/or Finance leadership.
The T&ETL prepares and submits reports and/or metrics detailing the audit findings
- Spending Limits: Monitor individual and single transaction credit limits and adjusts as necessary with the goal of minimizing the organization's overall credit and risk exposure.
- Span of Allowable Purchases: Evaluate, on an ongoing basis, the types of transactions that are occurring for trends and potential fraud and misuse as well as compliance to Procurement's preferred purchase transaction protocol.
Where misuse is detected, collect all pertinent information for further management action.
- Use of Card Data: Serves as an analyst and liaison for other members of the Strategic Sourcing and Procurement Department, especially as it relates to opportunities to improve the overall cost and efficiency of purchased products and services; Create management, business unit, and metric reports for distribution with further analysis on corporate card activity (declined charges, program non-compliant activity, outstanding unreported charges, and activity by merchant or MCC code) and follow up as necessary.
- Training and Communication: Ensure team provides initial and refresher cardholder training for new card users on systems such as the expense reporting platform (Concur) and card provider system (Access Online); Prepare and publish user tips, aids, and other methods of communicating expectations and requirements to the cardholders' benefit; Guide users on the travel and expense management program and troubleshoot issues on those programs as necessary.
- Overall program management: Exhibit an overall professional and personal attitude that projects a positive image while fostering an excellent working relationship with existing and future users and consumers of reporting information; Develop collaborative relationships with business groups and locations to ensure an open and productive line of communication to project an image of service and confidence in the direction of Strategic Sourcing as well as the Company.
The incumbent must exhibit detailed and real-time follow-up with requests from cardholders, managers of cardholders, GPO, and card provider(s) to resolve card-related issues.
The T&ETL maintains the most current knowledge of card management systems and reporting capability to provide up to date training and troubleshooting on card provider(s)' software.
- Lead and manage the T&E Global Team
- Track KPIs for the team
- Use KPIs to continuously improve the efficiency of the team, while ensuring the team is meeting quality and performance standards.
- Organize resources across multiple disciplines on all team activities.
- Ensure timely responses to incoming inquiries including issue resolution.
Act as a point of escalation.
- Ensure compliance with any regulatory requirements for local and international markets.
- Lead T&E systems and corporate card implementations within Zoetis
- EXPERIENCE, SKILLS, KNOWLEDGE
- Education/Experience
- Bachelor's degree in fields related to Finance or Processes, like Business Administration, Accounting, Industrial Engineering, or equivalent experience required.
- 6-8 years related experience preferred, or equivalent combination of education and experience.
- Skills/Abilities
- Fluent in English is mandatory.
- Intermediate to advanced knowledge of Microsoft Office suite (to include Excel, Word and PowerPoin


  • Team Leader

    hace 4 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Team Leader,...

  • Helpdesk Team Leader

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedWe are still growing with new and exciting opportunities - Be a part of our teamBill Gosling Outsourcing is currently looking for a Helpdesk Team...

  • Bilingual Team Leader

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedAmazing organizations don't just happenVision, strategy and innovation come to life through execution.Help create the future of our growing company,...

  • Team Leader, Kyc

    hace 2 semanas


    San José, San José, Costa Rica Western Union A tiempo completo

    **Team Leader, KYC (Know Your Customer) Compliance Operations - Santa Ana, Costa Rica**Do you find a teamworking culture invigorating?Are you interested in providing leadership to a dynamic compliance team?Join Western Union as a Team Leader, KYC (Know Your Customer) Compliance Operations.**Western Union powers your pursuit.**We are looking for someone who...

  • Team Leader, Collections

    hace 4 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...


  • San José, San José, Costa Rica Convera A tiempo completo

    KYC Operations Team Leader - Santa Ana, Costa RicaAre you looking to play a key role in Global Business Onboarding to work with KYC (Know Your Customer) in a motivated and passionate team?Are you ready to offer up your skills to a company that is committed to moving money for better?Then join Convera as a KYC Operations Team LeaderAbout UsWe are the largest...

  • Team Leader, Operations

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...

  • Team Leader, Operations

    hace 4 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...

  • Team Leader, Collections

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Senior Team Leader, Customer ServiceArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are...


  • San José, San José, Costa Rica Lonza A tiempo completo

    Today, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and small, genuinely...


  • San José, San José, Costa Rica Arxada A tiempo completo

    Senior Team Leader, Order Management - Costa Rica (San Jose)Arxada is a global specialty chemicals business that's committed to solving the world's toughest preservation challenges through better science.(With a proud history of innovation dating back more than a century), we aim to help our customers develop more sustainable solutions that protect and...

  • It Helpdesk Team Leader

    hace 3 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **MAKING LIVES BETTER, ONE CONNECTION AT A TIME**For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing.We strive to create a fun, diverse,...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives.They...


  • San José, San José, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.We are currently seeking a dynamic individual for the role of Business Services Team Leader to join our team:**Location**: Heredia, Costa Rica.**Work schedule**: Monday to Friday, 8:00 am to 5:00 pm.**Work model**: Hybrid.**Contract Type**: Indefinite-termWhat is your day to day?Coordination of a...

  • Recruitment Team Leader

    hace 2 semanas


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Deal with clients in a professional and appropriate manner in accordance of the Company's Mission Statement, Promise of Performance and Company...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is committed to the career development of our people.If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as...


  • San José, San José, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.**What this job involves**:Responsible for handling a team size of 10-12 membersEnsure prioritization & urgent payment requests are attended to promptlyEnsure team's adherence to turnaround time and accuracy of activities undertaken including any transition in / Out or ad-hoc projectsEffective...

  • Engineering Leader

    hace 3 semanas


    San José, San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made.We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries.Carrying that success into the future is all about you.Your useful skills, your unusual experience, your unique ideas.Everyone here brings something unexpected.What's yours?Invest your...

  • Team Manager

    hace 4 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    1 year of experience managing a team of at least 15 employees- Ability to maintain strict confidentiality regarding compensation, benefits and employee issues.- Advanced working knowledge of MS Office (specifically MS Excel).- Excellent verbal and written communication skills (English/Spanish proficiency).- Scheduled flexibility is a must, either to work...