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IT Operations Specialist

hace 4 semanas

Escazú, Escazú, Costa Rica Liberty Latin America Communications, Inc. A tiempo completo
Job Title: IT Operations Analyst

About the Role:

The IT Operations Analyst is responsible for ensuring the smooth operation of our technology systems and services. This role is critical to the company's day-to-day operation, rapid problem resolution, and implementation of operational best practices.

Main Responsibilities:

  • Receiving and executing commercial requests from the commercial areas.
  • Executing night work orders to ensure operational continuity.
  • Executing, controlling, and monitoring proactive, preventive, and reactive maintenance to minimize failures and breakdowns.
  • Managing incidents with suppliers, including escalating breakdowns and opening, following up, and closing support tickets.
  • Supervising production information systems to ensure their correct operation.
  • Reviewing documentation of platforms and services before they are put into operation.
  • Creating detailed reports of incidents that occurred on platforms and services.
  • Promoting and applying the best operational practices to optimize the efficiency and quality of services.
  • Handling meetings with commercial areas.
  • Following up on incidents.
  • Following up on assigned projects.
  • Applying bonuses, changes in profiles, cancellations, registrations, recharges, and other tasks.
  • Performing validation tests for platform version changes.
  • Following up on tests requested by higher-level support as part of the resolution of reported incidents.
  • Providing support for prepaid promotions/functionalities to external areas that request it.
  • Documenting procedures for new configurations and operation, as well as proposing improvements in these procedures.
  • Reviewing, documenting, and escalating with higher-level support the issues found in prepaid platform applications and services.
  • Following up on escalated cases with higher-level support until the incident/problem is resolved.
  • Automating recurring manual processes.
  • Creating alarms/monitoring that allow quick action when detecting issues with the platform.
  • Validating and escalating with marketing those cases of claims derived from the currently active configurations.
  • Attending to the requirements of recurring parameterization that are sent by users through service tools such as JIRA.
  • Executing configuration tasks on prepaid platforms under responsibility.
  • Resolving N1 issues and following up on issues reported by users for that platform.
  • Performing any other related function required by the company's needs, derived from changes in business operations.

Requirements:

  • Bachelor's degree in Systems Engineering, Software, or related to IT.
  • Command of technical English (intermediate level).
  • Knowledge of programming languages such as Java and PLSQL, Python.
  • Knowledge in Webservices management, APIs in SOAP and Jason technologies.
  • Knowledge of relational and non-relational databases; such as: Oracle, Microsoft SQL Server, MySql, Postgres, MongoDB (desirable), Cassandra (desirable).
  • Knowledge of SunSO, Lunix, and Windows operating systems (Desirable).