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IT Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled IT Support Specialist to join our team at TD SYNNEX. As an IT Support Specialist, you will be responsible for providing first-level technical support and services to internal teams, external business partners, and customers. Your role will involve effective communication and collaboration with IT and back-office support teams, ensuring that service level agreements (SLAs) for IT problem resolution and request fulfillment are met.
Key Responsibilities
- Provide technical troubleshooting and support to resolve IT and customer-related problems, maintaining excellent customer service levels.
- Support the Service Desk for major incidents and other types of incidents and requests.
- Assist the team in meeting individual, team, and organizational service level agreements and customer satisfaction by ensuring that incidents and service requests are managed in a timely fashion.
- Participate in training to continually increase technical, customer service, and interpersonal skills needed to meet service requirements and enhance customer satisfaction.
- Contribute ideas and implement improvements to IT processes and services.
Requirements
- Proficiency in English, both written and verbal.
- 2+ years of experience in the Customer Service field.
- 1+ years of experience in the IT field (preferred).
- Basic Microsoft Office 365 knowledge.
- A positive, growth-oriented attitude that fosters collaboration and success among teams, coworkers, and customers.
- An associate degree in IT, Computer Science, or a related field (preferred).
- Relevant certifications or education in IT fields are a plus.
- Ability to follow instructions and ask for clarification when needed.
- Strong attention to detail and data entry skills.
- Ability to perform basic mathematical calculations and problem-solving.
- Clear and effective communication skills, both verbal and written.
- Ability to work well with diverse teams and collaborate with management.
- Strong organizational skills with the ability to manage workload under pressure.
- Sensitivity to the needs and concerns of others, fostering an inclusive work environment.
- Ability to quickly learn new systems and technology.
Working Conditions
- Hybrid work model with a professional office environment.
- Flexibility in work hours may be required to meet business needs.
What We Offer
- Elective benefits tailored to your country to best accommodate your lifestyle.
- Grow your career with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate your personal well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the most of our global organization: network with other new coworkers within your first 30 days through our onboarding program.
- Connect with your community: participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
