Order To Cash Process Excellence Manager

hace 2 semanas


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Summary

We are seeking an exceptional Order To Cash Process Excellence Manager to join our Amazon Support Services Costa Rica Srl team. In this critical role, you will leverage your expertise in finance and process improvement to drive transformation and excellence in our Order To Cash processes.

Key Responsibilities
  1. Collaborate with AR leaders to set business objectives and priorities, ensuring key metrics are met.
  2. Partner with the leadership team to identify and implement best practices, streamlining the Order to Cash (O2C) processes.
  3. Explore upstream/downstream improvement opportunities and document operating procedures for complex vendors/customers and situations.
  4. Recognize escalation trends, identify underlying defects, and root causes to monitor, improve, and deliver on key success and performance metrics.
  5. Ensure existing policies, procedures, and controllership guidelines are followed.
  6. Systemically intake, escalate, and triage receivables (collections and cash payments) contacts and issues, following through to resolution.
  7. Partner with upstream business, operations, and technology teams to integrate scalable end-to-end O2C processes and solutions.
  8. Partner and influence business partners and other teams to resolve defects.
  9. Communicate directly with customers and vendors to resolve current invoice and billing discrepancies for all Amazon's clients, ensuring timely and accurate receivables.
About the Team

Our team is dedicated to delivering exceptional results and driving process excellence in the Order To Cash function. We are committed to continuous improvement and are seeking a talented professional to join our team and contribute to our success.



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