Arcsight Support Engineer Tier II Position
hace 2 días
About Micro Focus
Micro Focus is a leading enterprise software provider, delivering mission-critical solutions that power the digital world. With a customer-centric approach and a commitment to innovation, we help businesses succeed in today's rapidly evolving marketplace.
We are seeking an ArcSight Support Engineer Tier II to join our CyberRes SaaS organization. This role offers an excellent opportunity to grow your skills in ArcSight, AWS, and customer implementation and support, with opportunities for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.
Job Description
- Troubleshoot and resolve issues with our ArcSight SaaS offerings, including product-related and cloud (AWS) infrastructure problems.
- Take direct ownership of customer issues from end to end, resolving all requests and incidents.
- Categorize and prioritize ArcSight support requests using ticketing to track issues and provide up-to-date status and information.
- Work with our Site Reliability Engineering (SRE) team to help deploy new ArcSight tenants and containers to AWS.
- Assist Customer Success Managers with onboarding customers to Micro Focus's ArcSight SaaS offering.
- Recommend and perform system upgrades and patching of the ArcSight SaaS environment on AWS.
Required Skills and Qualifications
- Bachelor of Science in Computer Science, Information Technology, or a related field.
- 4+ years customer support, IT operations, or help desk experience.
- 2+ years direct experience in managing or implementing ArcSight technology either on-premises or within AWS or Azure-based deployments.
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